VIAME TOUR & TRAVELS
14 Ramsaran Market, Takpura Churaha, Ayodhya, Uttar Pradesh – 224135
Phone: +91 84190 95285 | +91 92632 47687 | Email: contact@viametravels.com
PRIVACY POLICY
Effective Date: June 2025 | Last Updated: June 2025
This Privacy Policy explains how Viame Tour & Travels (“we”, “us”, “our”) collects, uses, stores, and protects the personal information you provide when you use our website www.viametravels.com or contact us for travel-related services. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of personal information when you interact with us:
- Full name and contact details (phone number, WhatsApp number, email address)
- Travel preferences — destination, travel dates, group size, hotel category
- Payment information (advance booking amount, UPI/bank transfer details)
- Device and browser information when you visit our website (IP address, browser type)
- Messages and enquiries you send us via form, WhatsApp, or email
2. How We Use Your Information
We use your personal information exclusively to provide and improve our services:
- To process your tour enquiry and prepare a customised travel package
- To communicate with you regarding your booking — via call, WhatsApp, or email
- To send you travel updates, itinerary details, and payment confirmations
- To respond to your queries and provide customer support
- To share seasonal offers, new packages, and travel tips (only if you have opted in)
- To improve our website and service based on user feedback
3. Information Sharing
We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:
- With hotels, transport providers, and tour operators who are directly involved in fulfilling your booked package — only the information necessary for your trip
- With payment processors to complete your booking transaction
- With legal or regulatory authorities if required by Indian law
All third-party partners we work with are bound to maintain confidentiality of your personal information.
4. Data Storage and Security
Your personal data is stored securely on our internal systems and protected against unauthorised access, disclosure, or misuse. We implement the following measures:
- Restricted access — only authorised team members can access customer data
- Secure communication channels for all customer interactions
- Regular review of data storage practices
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to contact us if you notice any suspicious activity related to your booking.
5. Cookies
Our website may use cookies to improve your browsing experience. Cookies are small data files stored on your device. They help us understand how visitors use our website, which pages are most popular, and how to improve user experience.
You can disable cookies in your browser settings at any time. Disabling cookies may affect certain features of the website but will not prevent you from submitting enquiries.
6. WhatsApp and Phone Communications
When you contact us via WhatsApp or phone, your number is saved in our system for the purpose of responding to your enquiry and managing your booking. We do not add your number to any third-party marketing lists without your consent.
If you do not wish to receive further communication from us, you may request to be removed from our contact list at any time by messaging us at contact@viametravels.com or calling +91 84190 95285.
7. Children’s Privacy
Our services are intended for adults who are 18 years of age or older. We do not knowingly collect personal information from children under 18 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal data (subject to legal and operational requirements)
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at contact@viametravels.com or call +91 84190 95285.
9. Third-Party Links
Our website may contain links to third-party websites such as hotel booking platforms or travel blogs. We are not responsible for the privacy practices of these external websites and encourage you to review their privacy policies before sharing any personal information.
10. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be published on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Company: Viame Tour & Travels
Address: 14 Ramsaran Market, Takpura Churaha, Ayodhya, Uttar Pradesh – 224135
Phone: +91 84190 95285 | +91 92632 47687
Email: contact@viametravels.com
Website: www.viametravels.com
Working Hours: Monday to Sunday, 9:00 AM to 8:00 PM
Viame Tour & Travels — Your Journey, Our Responsibility